Bicycles McW - Bicycle Montreal

I had been looking around for a new bike for a few months without much success. Part of the problem was that I am not an experienced rider and didn't know anything about specs, sizing, etc. The McW team took the time to understand what I was looking for and in one visit got me on an awesome bike that I now ride constantly. I haven't biked much in the last ten years but they have given me the itch again. There is nothing like purchasing from a family-owned business - attention to detail, friendly service and the feeling of knowing you made a good purchase walking out of the shop. This is the place to go whether you are just starting out or you are an experienced cyclist. Thank you Sal and the McW team.

First off I am super pleased with my purchase! I would like to thank the staff for all of their expert advice ( Grant & Shelby ) and thank you to the management ( Sal & Richard ) for answering my email for a follow-up with not one but 2 emails and a phone call. I never felt pressured to purchase a bike which was out of my budget and they even suggested I go for a certain brand which was less pricier than what I had inquired. Honesty and excellent customer service. Highly recommended. Now off to the trails for me! Note : They said 7-10 days delivery time and I got my bike on the 10th day which in my opinion is okay given the current state we are all in. Kudos to all the mechanics who work tirelessly to get bikes and repairs done as fast as they can :)

*5 Stars* (Written on behalf of my mother): ''To Whom it may concern: I have recently purchased a bicycle as a gift for my grandson's graduation from High School. I had the absolute pleasure to deal with one of your salespersons, Stephan. I have a great deal of admiration and respect for him in that he truly ''went the distance'' throughout. Should I be in the market for another bicycle, you may be sure that I will ask for Stephan once again, knowing full well that I will enjoy excellent service. He is truly a professional salesperson, and I wish to thank him for all his attention. -Mrs. Vivian Silver''

Final review: Getting our bikes from here was an ordeal with very long delays and unresponsive communication. I practically gave up on getting them and wrote a negative review (see below), which resulted in them contacting me and fixing the situation (multiple people at the shop did have my number, that was not the problem as suggested by the manager). I'm still giving four stars because I understand that bike shops are overwhelmed and understaffed during the pandemic. Plus, when I was in the shop, the floor manager (Stefan?) was helpful and gracious and clearly doing his best to handle everything. He offered us bottles of water when he heard we walked 10km to get there, and recommended a nice nearby street for us to hang out at to wait. But I also have to emphasize the lack of communication from store management and how frustrating it was to have no idea when or even if you're going to receive your bikes. I'm pretty sure they really just lost my order and I wouldn't have received the bikes at all if I didn't write a negative review. Sal, one of the store managers, simply ignored my inquiries (I even followed up asking ''sorry, is this the wrong number?'' to no response) until the negative review, when he immediately reached out. In the end, it all worked out, we received the bikes and so far they're great. I just hope getting bikes from here is less of an ordeal in normal non-pandemic times. Thanks to the people on the floor working on the actual bikes. ----- Update: The shop has reached out to me to fix the situation. I now have an appointment to pick up similar bikes to the ones I originally ordered. I'll confirm on here and comment when I receive them. ----- I ordered two bikes from here. They told me it would take 7-10 days. It's been five weeks now and I have not received the bikes, or any further information about when to expect them. I tried calling the shop and there was no response. I also sent an email and received a delayed (six days later) response telling me to text Sal, but my texts to him over the past week have gone unanswered. I understand that bike stores are busy these days but it's frustrating having no idea what to expect (when or even if I'll receive the bikes). I'll update this review if/when I receive them.